LOOKFANTASTIC Refunds & Returns

QUICK RETURNS

Follow the simple steps below in how to return your unwanted items.

1. Register Your Return

Click HERE to start your return with our return partner, ZigZag.

You will be subjected to ZigZag’s T&C’s and Privacy Policy.

2. Post Your Return

Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

3. We'll Do The Rest

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

*Eligible returns are in pristine condition and requested within 30 days of receipt. Queries for returns that fall outside the policy can be raised via our customer service team who you can reach by clicking here

You can read our extended Return Policy below for full Terms & Conditions

Return Policy FAQ's

🎄Christmas Returns🎄

We have extended our normal returns policy for the Christmas period. Any item bought between 1st November and 31st December can be returned up until 31st January 2025. All items need to be in unused and pristine condition

What is your Returns Policy?

Our returns policy is simple! You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.

If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.

This policy is offered in addition to your legal rights.

How do I return an item?

Click here to start your return.

Can I return a product if I no longer want it?

We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us. Please kindly note that all unwanted items must be in pristine condition and unopened.

Click here to start your return.

What happens once my item is returned?

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

When will I receive my refund?

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way!

If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.