We take payment for all subscriptions on the 1st working day (or closest to) of each month, this payment relates to your next dispatched beauty box.

Update your address in your account section. You have until the 26th of the month to change the address for next month’s beauty box.

Please use the turn off auto-renewal feature in your account. To do this go to ‘My Account’ and then select the ’Subscription’ option to see features available. Contact Customer Services in the account section if you need assistance.

You have 14 days to cancel your subscription.

Opting out of a 1, 3, or 12 month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew. You need to opt-out of auto-renewal by the 25th of the month before your last subscription.

Please contact Customer Service through your online account to provide a photo of the order and a brief explanation as to the detail of the damage. Our team will then be able to assist you and provide a suitable resolution.

Please see further terms and conditions here: https://www.lookfantastic.com/help-centre.list